Zaroori Retail is committed to client satisfaction and business transparency. We offer tailored services designed to onboard and enable fashion and lifestyle brands on premium marketplaces such as Myntra, Nykaa, Ajio, Tata Cliq, Aza Fashion, and Pernia’s Pop-Up Shop. Due to the customized and service-based nature of our offerings, we have established the following refund policy.
1. Scope of Policy
This policy governs all transactions and service engagements made with Zaroori Retail, including but not limited to:
- ABR (Approve Build Retain)
- ABT (Approve Build Transfer)
- ULTIMATE Module
- Marketplace onboarding
- Account management
- Brand cataloging & creative
- Digital strategy & growth consulting
- Paid marketing setups or audits
2. General Refund Terms
- Payments made for services are considered confirmation of a project kick-off and are therefore non-refundable once any level of work has commenced.
- Refund requests must be submitted in writing via email to accounts@zarooriretail.com within 48 hours of payment if no work has yet begun.
- If a service is delayed without prior notice or justification beyond 14 business days, you may request a partial refund or credit toward future services, subject to management review.
3. Valid Grounds for Refund Consideration
Refunds may be issued, at Zaroori Retail’s sole discretion, under the following conditions:
- Duplicate Transactions: If you accidentally make multiple payments for the same service.
- Uninitiated Projects: If a paid service is not started within 7 business days and you have received no timeline or communication.
- Service Ineligibility: If you paid for a service and it’s later determined your brand does not qualify for the platform(s) due to eligibility issues beyond your control and not disclosed during onboarding.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Change of Mind after services have been confirmed.
- Platform Rejections due to client-side errors (e.g., incomplete documentation, non-compliance, or misrepresented brand information).
- Dissatisfaction with Creative Output after delivery and revision (unless agreed upon in advance).
- Inactivity from Client Side: Delays or cancellations due to unresponsiveness, missed communication, or pending deliverables from the client.
- Force Majeure Events: Refunds will not be provided for delays or service suspensions caused by natural disasters, platform-side issues, or government restrictions.
5. Timeline and Process for Refund
- Approved refunds will be processed within 7–10 business days.
- Refunds are issued via the original method of payment unless otherwise discussed.
- Zaroori Retail reserves the right to deduct administrative or platform processing fees where applicable (typically 5–10%).
6. Service Adjustments as Alternative to Refund
In many cases, we will offer:
- Service Credits for future use
- Reallocation of Services (e.g., shifting efforts to another platform or support area)
- Extended Support Hours or Free Add-ons to compensate for inconvenience
- These will be discussed and mutually agreed upon where appropriate.
7. Dispute Resolution and Communication
If you are dissatisfied with our services or believe an error has occurred, please contact us before initiating any chargeback or third-party dispute. We are dedicated to resolving issues amicably and professionally.
Contact:
📧 accounts@zarooriretail.com
📞 +916239830865
⏱ Support Hours: Monday to Friday, 10 AM to 6 PM IST
8. Policy Changes
Zaroori Retail reserves the right to modify this refund policy at any time without prior notice. Updated versions will be posted on our website or communicated via email.
