Tickets, recon, return disputes, catalog queries, MAM escalations. We handle the day-to-day Myntra support workload so your founders can focus on product and brand.
Why Brands Outsource Myntra Support
Myntra Vendor Portal generates 8-25 tickets per active account per week โ depending on catalog size, return volume, and category-specific quirks. Each ticket needs a first response in <24 hours or it ages out of priority. Your in-house Ops/AM is spending 12-20 hours/week just on portal hygiene.
That's 50%+ of an AM's capacity. Outsourced support frees that time back. Our support desk handles 10-15 brand accounts per rep, with a 15-minute first-response SLA. We dispute returns with templates aligned to current Myntra policy. We chase short-pays. We escalate to MAM when it genuinely needs MAM. Your AM gets their week back.
What's Included In The Support Engagement
15-minute first-response SLA
Every ticket gets a response within 15 minutes (business hours).
Dispute templates
Maintained library of return/RTO/short-pay dispute templates, current to Myntra policy.
Recon queries
Order-level recon discrepancies filed and chased weekly.
Catalog issue resolution
PDP rejection, image rejection, attribute errors handled inline.
Weekly support report
All tickets, all disputes, all recoveries summarized weekly.
MAM escalation routing
Genuine MAM issues routed via our category-team relationships.
Support Retainer Tiers
Lite Support
- Up to 40 tickets/m
- Returns + recon disputes
- Weekly report
Full Support
- Up to 120 tickets/m
- Full dispute coverage
- MAM escalations
- Slack channel
Enterprise Support
- Unlimited tickets
- Dedicated rep (50% capacity)
- Hourly response SLA
- Founder direct line
Reclaim 12-20 hours per week.
30-day support trial. We handle every Myntra ticket. You ship product.
Try Support For 30 DaysAbout the Author โ Deepinder Ahluwalia
Deepinder Ahluwalia
Founder & CEO, Zaroori Retail
Deepinder has personally led the marketplace onboarding of 4,000+ brands across Myntra, Nykaa, AJIO, Tata Cliq Luxury, Amazon, Flipkart and 30+ premium marketplaces. An IIM Lucknow alumnus with 8+ years in Indian e-commerce, he runs Zaroori Retailโs three-office operation (Ludhiana / Noida / Dubai) with a 50+ person team covering category management, compliance, photography, catalog ops and PLA growth.
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