AJIO runs a rolling settlement engine: orders paid after return window closes, deductions applied automatically, net payout to your registered bank account. On paper the process is clean โ in practice, 2โ8% of statement line items have discrepancies. Systematic reconciliation is the difference between "we assume we're paid" and "we know we're paid".
Settlement statement structure
| Line Item | Description | Watch For |
|---|---|---|
| Gross sales | Order value ร units sold | Missing orders vs your OMS |
| Commission | 15โ30% category-based | Wrong category classification |
| Fixed fee | โน15โ65/unit | Applied twice |
| Closing fee | 0.5โ2% of order value | Wrong slab applied |
| PG charges | 1.5โ2.5% | Rounding errors |
| Return deductions | Per returned unit | Wrongful returns not disputed |
| TDS (194-O) | 0.1% | Correct PAN mapped |
| TCS | 0.5โ1% | State + threshold correct |
| Net payout | Final amount to bank | Cross-check bank statement |
Weekly reconciliation workflow
- 1Pull statement + ordersDownload this week's AJIO settlement statement + your OMS order log.
- 2Line-item matchMatch every order in statement to OMS. Flag missing orders + duplicate charges.
- 3Fee auditRecompute commission + fees for each order. Flag deviations > โน10.
- 4Return auditCross-check return deductions against your dispatch photos/videos. File disputes for wrongful returns.
- 5File disputesEvery discrepancy โ dispute ticket via seller support with evidence. 30โ45 day window.
Common reconciliation gaps
- Return marked "customer damage" when actually seller error โ dispute with dispatch photo
- Commission slab wrong (higher-% category applied) โ dispute with category classification
- TDS applied twice โ dispute with PAN mapping proof
- Missing orders in statement โ typically appear in next cycle but must be tracked
